www.northernlightsusa.com Assures Your Privacy
When you visit any web site, your computer exchanges information with other computers. Except for information or commands you enter yourself, most of this process eliminates your need to enter numerous technical codes. That's what makes your northernlightsusa.com experience so user friendly! At Northern Lights, we support your right to decide what information you share and how it is used!
At northernlightsusa.com, we take security very seriously. All of our employees have reviewed our Privacy Policy. They must log in to a secure administration site with a username and password to view any customer/sales information. Our security is checked monthly by our technical team, so you can rest assured that your information is private. For transferring sensitive information such as credit card accounts, we rely on Verisign's secure encryption technology.
If this policy is ever changed, all users will be notified via email of the changes.
1) What visitor information does northernlightsusa.com gather or keep track of? Why?
We gather information with the following objectives in mind:
1.To learn how we can improve your purchasing experience.
2.To help us meet our commitment to privacy.
3.To facilitate convenient re-ordering each time you visit northernlightsusa.com.
Information You Yourself Enter:
When you visit northernlightsusa.com, you have the option of getting a northernlightsusa.com account and password.
Getting a username is easy:
1.You enter your name and e-mail address.
2.You choose your own username (we check that somebody else isn't already using it).
3.You choose and confirm a password, or you can ask us to remember you automatically.
By getting a northernlightsusa.com user name, you get free access to these valuable features:
Unlimited access to your personal account history, saved for easy re-ordering/account review.
Get access to special promotions and our newsletter.
View delivery details, tracking, and order-status instantly.
If you choose not to get a username, you can still see prices online, but you can't get a full quote (i.e., case lot discounts or volume purchase discounts related to your order). You must have a username to place an order from northernlightsusa.com.
At any point while you're browsing, you can record an item in your personal account. When you're done browsing, you can revisit your personal account, and if you want to place an order, you indicate the item(s) and click the Click to Pay button. This takes you to a screen which asks for shipping information: name, address, and preferred contact time/method in case we need to get in touch with you about your order. The same screen also gives you a price quote for the item(s) you're ordering, including price, any applicable sales tax, discounts, promotions, handling, and delivery costs (applicable only if a shipping method other than UPS Ground is selected).
The Complete Order button then takes you to a screen which offers options for payment: you can enter credit card information, or you can opt to contact us by e-mail or phone about paying by (Check, Money Order, Purchase Order).
The information gathered as part of your purchasing is used only to process your purchase. The only information that is ever shared with anyone is:
Credit card or check information, with the financial institution that processes your payment
Your name/company, the contents of your order, and transaction number with our distributor
Shipping information, with the shipper.
Information Tracked Automatically
When you log onto the Internet, your computer connects to your Internet service, declaring its on-line presence by requesting an IP (Internet protocol) address-- sort of like asking for an assigned seat in an electronic classroom. Your Internet service's computer responds by placing you at a particular set for the session. Some providers assign you a permanent or "static" IP address, but most use temporary ones. This helps assure your privacy, because it's difficult-to-impossible to collect personal information about you via a temporary address.
Our site keeps a general list of visitors' IP addresses. This gives us broad, generic information such as how many AOL® users log onto northernlightsusa.com, and it helps us maintain northernlightsusa.com's compatibility with many different Internet services.
northernlightsusa.com records browser types and versions so we can answer questions such as, "How many of our visitors were using Internet Explorer 4.0® last month?" That tells us what portions of our site visitors can and can not use, motivating us to keep our web site up to date.
We record how many people visit each page on our site. This helps answer questions such as, "What items or pages are drawing a lot of interest this month?"
We may also record which site or search engine referred you to northernlightsusa.com. This information enhances your shopping experience: images look better, pages load more quickly, and northernlightsusa.com remains compatible with more browsers and systems.
Why we use Cookies
When you visit northernlightsusa.com, we send you back a cookie- a list of data which enhances your shopping convenience. This information is only available to be sent back to the computer that sent it to you so that you can create a list of those items you are purchasing.
2) What does northernlightsusa.com do with this information?
northernlightsusa.com is deeply committed to keeping your information secure. We use the information you share with us to fulfill your order or inquiry and to keep you up-to-date on the status of your order. northernlightsusa.com will automatically inform you via email of the completion of your order the moment it is shipped out to you.
The financial institution processing your payment may send us supplemental information if a problem is encountered while completing your transaction. Likewise, the shipping carrier may send us supplemental information if a problem is encountered during/with delivery. This information is used only in processing your order(s) from northernlightsusa.com.
If you sign up for our optional newsletter, we'll send you email messages from time to time announcing what's new and exciting at northernlightsusa.com, including special offers and promotions. Every email newsletter from northernlightsusa.com includes instructions for unsubscribing.
Information about your browser helps us improve our site's appearance and currency/compatibility with your system. We need traffic reports (information about sites that refer visitors to us) so that we can select the best places to reach people interested in shopping for light bulbs online.
3) Does northernlightsusa.com ever share such information? With whom?
We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. No third party will solicit you as a result of the information you provide to us.
northernlightsusa.com offers you an email link on the Contact page, so you can write to us with comments or ask for information. Any email you send us is kept confidential and will not be posted on our site without your written permission.
In the unlikely event that northernlightsusa.com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
4) Can I tell northernlightsusa.com not to gather or keep track of information I've provided? How?
Yes. You can set your browser not to accept cookies, but if you do you will not be able to place orders online. If you place an order online and your browser is set to receive cookies, we have the ability to review which pages/items you viewed on our site and requested quotes for.
You always have the option of placing your order via phone, fax or postal mail. Please see the Help page on northernlightsusa.com for details on how to do this.
If you've opted to receive our email newsletter, you'll find instructions for removing yourself from our subscriber list at the end of each newsletter.
5) How do I correct or update information about me and my order(s)?
If you would like to change, correct, or update information about you or your order in any way prior to shipment, please contact our Customer Service representatives at 1-800-210-2495.
If you have subscribed to our email newsletter and would like to change the email address for your subscription, please follow the instructions in the newsletter for un-subscribing with the old address, and then re-subscribe with your new email address.
6) Can I have my name removed from northernlightsusa.com's active records?
If you have subscribed to our email newsletter, follow the instructions at the end of any newsletter to remove your email address from our subscriber list.
If you would like your name removed from our active records, please send email to hr@northernlightsusa.com.
7) How do I contact northernlightsusa.com with questions about this policy?
If you have any questions about this privacy statement, the practices of our site, or your dealings with this web site, you can contact:
NorthernLights USA Customer Service
northernlightsusa.com
2730 5th Ave. S
Fargo, ND 58103
service@northernlightsusa.com
